Patient Advice and Liaison Service

Our patient Advice and Liaison Service (PALs) is a free, informal, confidential help and advice service for patients, carers and their families. It is there to help you when you need advice, have concerns or don’t know where to turn.

PALs can help with questions about the CCG itself or about any of the services we commission in local hospitals or your community.

PALS will:

  • Help you get the information you need about the NHS
  • Listen and respond to your concerns, suggestions or queries
  • Sort out problems quickly on your behalf in an informal and friendly manner
  • Use your feedback to help improve the services that we deliver
  • Tell you how to get more involved in your own healthcare
  • Help you to make a formal complaint
  • You can contact us using any of the methods below and we will be happy to help.

Text: 075 406 68541

Fax: 01889 571839

Freephone: 0800 030 4563 - You can leave us a message and we will ring you back.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Freepost Address:

Freepost Plus
RTAA-XTHA-LGGC
Patient Service Team
NHS Midlands and Lancashire Commissioning Support Unit
Anglesey House
Anglesey Court
Wheelhouse Road
Rugeley
WS15 1UL

Online: Tell Us Form

PALS is open Monday – Friday 9am – 4pm (excluding bank holidays).

Any information you give us will be treated as strictly confidential. We may need to collect personal information from you in order to provide the best possible service but we will not give your personal details to anyone without your consent.

Tell Us Form

If you want to tell us anything about the CCG or the services we commission, please complete a Complaints and Feedback form via the link below. This could be a compliment, a concern or a general comment.

If you want to make a complaint please complete the Complaints Feedback Form