A Burton upon Trent GP practice has been rated as ‘outstanding’ for the standard of its services by the Care Quality Commission.
Peel Croft Surgery, in Lichfield Street, received the top rating from the Government watchdog following an inspection in May 2016.
It was rated good for safe and effective services and outstanding for services being caring, well-led and responsive to people’s needs. The overall rating was outstanding.
Inspectors particularly praised a system to detect patients who could be victims of human trafficking - which identified nine cases that had been referred to the health visitor since October 2013 - and outreach services provided for vulnerable patients.
They also said there was a clear management structure in place that supported staff and added that the practice proactively sought feedback from workers, patients and other groups and encouraged education and learning to boost patient care.
The report said: “Patients spoke of a very high level of service that was supported by a large quantity of complimentary written patient feedback from 318 patients out of a list size of 3,250. The national GP patient survey scored the practice in the top 4% of practices in England.”
It added that the practice had achieved an overall 23% reduction in accident and emergency attendances and hospital admissions in 2015/16 and that the GPs and practice manager had pioneered the co-location of counselling services to allow patients to be seen at the practice.
Peel Croft had achieved the highest take-up of flu vaccinations in over 65s for 2015/16 in the CCG area, the report found, and the practice had built up strong links and co-working arrangements with local community services.
Practice manager Debbie Melling said: “We really want to acknowledge the support of our patients which has helped us to achieve this rating. We get a huge amount of feedback which we are very grateful for and which helps us to constantly improve the service we provide.”
She also praised the work of Staffordshire health and wellbeing charity Changes, which had operated a mutual support group for patients with social needs at the practice since February 2015, and the Citizens’ Advice Bureau, who meet patients at the surgery fortnightly.
Leon Knowles, secretary of the surgery’s patient participation group, said: “The doctors are very supportive and always attend our quarterly meetings, which gives us a great insight into developments at the surgery and the wider NHS.
“We are very fortunate that we get such excellent care, treatment and communication and it is very gratifying that Peel Croft has been recognised in this way.”
Dr Charles Pidsley, Clinical Chair of East Staffordshire Clinical Commissioning Group said: “We are delighted that Peel Croft Surgery has received this accolade. Everyone at the surgery has worked extremely hard for this rating and it is well deserved.
“They are certainly outstanding and have always been very supportive of CCG initiatives to improve patient care. Last year Peel Croft had the best reduction in A&E attendances and they were the first practice to introduce the Changes initiative in support of this.”