During October and November 2021, the Staffordshire and Stoke-on-Trent Clinical Commissioning Groups (CCGs) worked in conjunction with the Staffordshire Community Children’s Nursing Team (CCNT) to engage with their patients.
Historically, the CCNT service specification for the three geographic localities has been different. In the 2019/20 contract, the service development implementation plan identified a need to realign the service equitably across Staffordshire. As a result of the proposed service redesign, there was the need to engage with children and their families who use the service and clinicians to explain the proposed changes which specifically includes changing the hours that business-as-usual telephone and visit support will be available across the three localities.
The aim of the engagement was to reassure patients and GPs that the proposed changes to telephone support and visits is minimal and aims to provide a more equitable service across Staffordshire, utilising all available resources to support service users more effectively.
In order to engage with patients, their families, carers and other clinical professionals an online survey was made available to complete, which closed on Sunday 14 November 2021.
Thank you to those people who got involved and shared their thoughts in the survey. The Commissioners are now working with the CCNT to utilise the data collected from the survey to underpin their decision making.