Accessibility Tools

GP Out of Hours and NHS 111

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If you need urgent medical support when your GP practice is closed – do you know where to go?

The six Clinical Commissioning Groups in Staffordshire and Stoke-on-Trent are looking at the current GP Out of Hours and NHS 111 services. This fits into the plans set out in the NHS 5 Year Forward View to have a fully functional integrated service for urgent care, which features a new clinical advice function. This means bringing together NHS 111 call-handling functions with former GP Out of Hours (GP OOH) services to deliver integrated 24/7 urgent care access, clinical advice and treatment service.  This is the starting point to revolutionise the way in which urgent care services are provided and accessed.

Your views will help us understand what’s working well with the current service and how it could be further improved. The online patient survey was available up until 28 July 2019 and the results were then collated and analysed.

By evaluating the results of participation through public and patient involvement, the CCG can learn lessons for the future and continuously improve performance. In the  summary of findings document you can review this project to understand more about what patients said, and what we did as a result of that feedback. 

If you think that we could have done better with this engagement activity, then please email your suggestions for improvements to This email address is being protected from spambots. You need JavaScript enabled to view it.