The @NHSEastStaffs Twitter account is managed by the Communications and Engagement team.
The majority of our Twitter activity will take place during office hours, with the possible exception of special events and activities. The tweets from this account will mainly focus on the following:
- Alerts about new content on our other communication channels (our website, YouTube, publicity campaigns, apps etc)
- Information from our CCG
- Occasional live coverage of events
- Retweets of health news or interesting content from partners and the wider health community
- Feedback opportunities/invitations to events.
For campaign purposes and over public holidays we may on occasion schedule automated activity, but these occurrences will be rare.
We will not routinely follow those who follow us. Our following list will be limited to key Twitter users and partners as per our Communications and Engagement Strategy. Our aim is also to reduce resource draining spam and direct messaging.
We see Twitter as an opportunity for conversation, and as such we welcome feedback from all our followers, and will at all times endeavour to be a part of the conversation. We cannot, however, guarantee that we will be able to reply to each individual message received via Twitter.
Complaints should be directed through the formal channels, the details of which are available on our complaints page.