The Improving Lives Programme

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Procurement of Community Services in East Staffordshire

Service update: The CCG began a procurement process in Summer 2019 to identify a new provider to deliver core community services for people in East Staffordshire. The procurement process followed a decision by Virgin Care Services Limited to end their contract.

The procurement ended in October 2019 without an award being made as no acceptable tenders were received that met the required criteria. To ensure ongoing provision of safe and sustainable, high quality community services for people in East Staffordshire, the CCG initiated a direct award process for a 12-month interim contract to secure services on an “urgent need” basis.

The interim contract has been awarded to The Midlands Partnership NHS Foundation Trust (MPFT) with effect from Wednesday 1 April 2020.

This will ensure safe, ongoing service provision for patients until March 2021, whilst the future model of delivery for integrated community services is developed. 

The safety and quality of services for patients in East Staffordshire remains the CCG’s top priority. Patients should continue to attend their appointments as normal, unless directed otherwise, and the main service number remains unchanged: 0300 323 0930


What is the Improving Lives Programme?

East Staffordshire CCG – the organisation led by local GPs and responsible for planning and buying health services for people who live in East Staffordshire – took the decision early in 2014 to focus on helping people to be healthier for longer and helping those people with long-term health conditions to take more control over their own care. This work became what we now call Improving Lives and is focused on supporting the residents across East Staffordshire with long-term health conditions and older people who need extra support. 

The Improving Lives Programme brings together organisations within the health and social care sector including teams in the GP Surgeries, Acute Hospitals, Community Care and other areas. Greater integration improves the way in which you receive services and may also identify and support any additional needs. At the centre of this is a Care Coordination Centre where a multi-disciplinary team help direct you to the most relevant service, improving your standard of living and the direct care you receive, with the added development of a care plan to support you in the future. With your consent your information will be shared with this team to improve the delivery of your care today, and plan for your future health and social care needs.

For more information about Virgin Care’s services in East Staffordshire and for a statement on the contract changes in 2020, please visit: